UK delivery
- Free delivery on your first order: use code WELCOME at checkout.
- Free delivery on all orders over £50.
- Otherwise, tracked standard delivery is £4.99, or £6.99 for express.
- Orders are usually dispatched within 1–2 working days and arrive within 2–3 working days of dispatch (1–2 working days for express).
- Some items, such as humidifiers and some moisture absorbers, are sent directly from our supplier and usually arrive within 7–10 days. Where that applies, it's shown on the product page. If your order includes one of these items, it may arrive in more than one parcel.
International delivery
- We deliver to the EU and selected other countries. The delivery charge is shown at checkout before you pay.
- International orders usually arrive within 5–10 working days of dispatch, depending on the destination.
- Orders delivered outside the UK may be charged import duties, taxes or handling fees by the destination country. These are not included in our prices and are the customer's responsibility.
Tracking
We email you a tracking link as soon as your order is dispatched.
Delayed or missing parcels
If your UK order hasn't arrived within 7 working days of dispatch, email us at info@humidityhero.store with your order number and we'll sort it out.
Your address
Please check your delivery address carefully at checkout. We can't be responsible for parcels sent to an incorrect address you've given us, but we'll always try to help recover them.